Job Description:
A Retail Branch Manager leads a team responsible for exceptional
customer service, operational soundness, and the maintenance of
long-term profitable customer relationships through the sale of bank
products. The branch manager is expected to have thorough knowledge of
bank systems, products, services, policies and applicable bank
regulation. This position works closely with the Senior Branch
Administrator to attain branch- and Bank-established goals.
$1,000 Signing Bonus offered ($500 after 30 days; $500 after 90 days)
Leadership
- Responsible for the overall performance and operations of the
branch while managing both non-exempt and exempt branch personnel.
- Coach, develop, and build a high performing team to execute the
strategic growth and goals of the branch by recruiting, hiring,
developing employees.
- Responsible for interviewing and hiring branch personnel and
completes performance evaluations, advancements, and terminations of
branch employees with assistance from Branch Assistant Manager.
- Manage the customer service and experience of the banking office.
Set the tone and expectations of delivering exceptional service to
clients through example, and coaches branch personnel accordingly.
- Maintain professional dress code and grooming standards and
support and enforce dress code standards in the branch.
Deposit Growth & Client Engagement
- Drive branch deposit growth through direct sales efforts and team leadership
- Develop and execute strategies to meet or exceed deposit targets
- Personally manage a portfolio of high-value, deposit client relationships
- Participate actively in weekly pipeline calls to discuss
opportunities and progress
- Proactively connect with existing customers to establish, maintain
and expand strong relationships by providing exceptional
personalized customer service.
- Resolve and respond accurately to complex client service issues,
complaints and escalated questions
- Reach out to qualified prospects to introduce them to the Bank and
its solutions
Branch Operations
- Ensure the branch is in compliance with all bank policies,
procedures, and safety standards.
- Maintain appropriate operational, credit, and security risk
management oversight in compliance with applicable laws and regulations.
- Train and educate branch employees on job functions, policies,
procedures, operations, etc.
- Perform teller and banker duties as needed to include, but not
limited to processing transactions, opening accounts, processing and
closing loans, etc.
- Uses discretion to provide approvals and overrides within
established authority.
Other Duties
- Actively participates in community development and provides
service and support to local charities, chambers, and business partners.
- Partners and engages with internal business partners to understand
and refer other banking services such as merchant services, business
lending, treasury management, etc.
- Become registered and licensed in the Nationwide Mortgage
Licensing System and Registry (NMLS) as required by the S.A.F.E. Act.
- Become a Notary Public
Our Commitment to Diversity
First Utah Bank is an equal opportunity and affirmative
action employer committed to employing, engaging, and developing a
diverse workforce. All qualified applicants will receive
consideration for employment without regard to race, color, national
origin, religion, sex, age, sexual orientation, gender identity,
gender expression, protected veteran status, disability, or any other
applicable protected status or characteristics. If you require an
accommodation to complete the application or interview(s), please let
us know.
To Staffing and Recruiting Agencies
Our posted job opportunities are only intended for individuals
seeking employment at First Utah Bank. First Utah Bank does not accept
unsolicited resumes or applications from agencies and First Utah Bank
will not be responsible for any fees related to unsolicited resume
submissions. Staffing and recruiting agencies are not authorized to
submit profiles, applications, or resumes to this site or to any First
Utah Bank employee and any such submissions will be
considered unsolicited unless requested directly by the Human
Resources Department.
